FAQs

Got Questions? We Have Answers

We believe in providing you with all the information you need to make the most of our online reviews replying platform powered by AI. Whether you're looking for product details, integration tips, or troubleshooting help, you'll find the answers here. Explore our frequently asked questions to get quick insights and support, so you can focus on growing your business with confidence.

Remember!!

Every Review works for you as A Saleman for Free 24/7

Plans, Pricing & Trial

Do I get full access during the 7-day free trial?

Yes. The free trial gives you full access to the platform, including AI review replies and all QR tools, with no restrictions.

What happens after the 7-day trial ends?

You can choose between the $15/month plan (100 replies/month) or the $150/year plan (1,200 replies/year). If you don’t subscribe, the service automatically pauses.

What’s the difference between the monthly and yearly plans?

The $15/month plan includes 100 replies each month.
The $150/year plan includes 1,200 replies annually and costs less overall.

Do unused review credits roll over?

No. Monthly credits reset monthly; yearly credits reset yearly.

What happens if I exceed my reply limit?

Auto-replies pause and you will receive a notification to upgrade or wait until your cycle resets.

Do you warn me when I’m close to my limit?

No. You will know when the system stops replying to reviews. mostly because you finished your credit.

Can I switch between monthly and yearly plans anytime?

Yes. You can change plans anytime in your dashboard.

Can I cancel my subscription anytime?

Yes. You can cancel instantly from your dashboard.

Do you offer refunds?

We do not offer refunds for unused periods, but you can cancel future billing.

Is my credit card charged during the trial?

No. You are only charged if you continue after 7 days.

Will I receive reminders before the trial ends?

While AIDM uses extensive automation for client communication and appointment reminders, AIDM doesn't send users reminders before their own trial period ends. The user is typically responsible for monitoring the trial end date.

Do you offer multi-location discounts?

Yes. Discounts are available for businesses with 10+ locations.

Do you have packages for agencies?

Yes. Agencies managing multiple businesses can request custom plans.

Review Reply Features

How many reviews do you reply to each cycle?

$15/month = 100 reviews/month
$150/year = 1,200 reviews/year

Which platforms do you support?

We currently reply to reviews on Google and Facebook.

Are replies written by humans or AI?

Replies are generated by advanced AI trained to respond professionally.

Can I edit an AI reply before posting?

You can fully edit, rewrite, or customize any reply before/after posting based on the setting you have chosen.

Can I write my own replies inside the dashboard?

Yes. You can write custom responses directly in the platform (general guidance).

Do you reply to both positive and negative reviews?

Yes. Every review from 1 to 5 stars is covered.

Do you reply to 5-star reviews too?

Yes. Positive reviews receive personalized, appreciative replies.

Do you reply to edited or updated reviews?

Yes. Updated reviews are treated as new events and replied to.

Can I avoid replying to fake or spam reviews?

No, the system will reply to all reviews (but you always can remove or adjust any replies manually in such cases).

Do you reply to old reviews posted before I joined?

Yes. You can reply to past reviews manually, one by one, by generating replies by AI, and you can regenerate or adjust the reply if you want.

Can I choose to reply only to certain star ratings?

Yes. You can apply rules such as only replying to reviews under 4 stars.

Can I prevent replies to specific customers?

No. You can't blacklist certain reviewer profiles.

Do you support reviews that include photos?

Yes. The AI references the context of photos when possible.

Can I schedule specific posting hours for replies?

No. When you receive them, the system automatically replies to them. The only thing you can adjust is how long you need the system to reply to the review that you received.

AI Capabilities & Customization

Will the AI replies sound repetitive?

No. The system creates unique, varied replies with natural language patterns.

Can the AI match my business’s tone and style?

Yes. You can set your preferred tone (friendly, formal, professional, etc.).

Can I set different tones for positive and negative reviews?

Yes. Tone can be customized by star rating (two groups now).

Can I block certain words from being used?

Yes. You can set banned-word filters (write a list of banned-words).

Does the AI support multiple languages?

Yes. The system supports English, Spanish, Arabic, and many other languages.

Can the AI understand slang, sarcasm, and mixed languages?

Yes. It uses sentiment analysis to interpret tone and context.

Can the AI handle emotional or angry customer reviews?

Yes. It responds professionally and calmly, without escalating issues.

Does the AI recognize returning reviewers?

Yes. It adjusts tone when a reviewer has posted before.

Can I save my own reply templates?

Not really, but you can set a tone and general guidance for a group of specific stars; for example, reviews 4&5 answer them under these conditions, and the remaining at another tone.

Can I use emojis in replies?

Yes. Emojis can be used based on your instructions for AI agent.

Platforms, Accounts & Integrations

How do I connect my Google or Facebook accounts?

Through secure OAuth login inside your dashboard.

Do I need to grant full access?

No. You only grant permission to read and reply to reviews.

Can I disconnect my accounts anytime?

Yes. You can disconnect with one click.

Can multiple managers access the same dashboard?

Yes. You can invite team members with role-based permissions.

Does the system work for new Google pages with no reviews yet?

Yes. Once your first review arrives, the system activates.

Can this integrate with CRMs, POS, or other tools?

Yes, it's built in with our CRM system. but direct integrations with other systems are coming.

Locations & Teams

Can I add multiple business locations?

No, each location/Google and Facebook account needs a different account.

Do you offer multi-location pricing?

Yes. Discounts are available for 10+ locations.

Can multiple team members access the dashboard?

Yes. You can add unlimited team members.

Can I assign roles to team members?

Yes. You can set admins, managers, and view-only roles.

Can I notify team members when certain reviews arrive?

No. not with the current features. if you add some other features like automation and email setup. That time you can create automation; when you receive reviews at certain stars, the system will notify you.

QR Code Tools

Are QR tools included in all plans?

Yes. All plans include unlimited QR code creation and tracking.

Can I edit QR codes after publishing them?

Yes. Dynamic QR codes allow edits without reprinting.

Do QR codes expire?

No. They stay active while your subscription is active.

Are QR codes suitable for print material?

Yes. They are high-resolution and print-ready.

Do you support dynamic QR codes?

Yes. You can update destinations anytime.

Can I track scans on QR codes?

Yes. You can view analytics for each QR code.

Dashboard, Analytics & Workflow

Will I receive notifications for new reviews?

Yes. Notifications can be sent via email or SMS.

Can I see which reviews are replied to?

Yes. Each review shows its reply status.

Do you provide review analytics?

Yes. Weekly and monthly insights are included.

Can I export reviews and replies?

Yes. Exporting to CSV is supported.

Do you track all reply history?

Yes. Every reply is logged for you to view anytime.

Is setup fast?

Yes. Setup takes around 10 minutes.

Do you offer onboarding training?

Yes. Step-by-step tutorials are included.

Can I preview the dashboard during the trial?

Yes. Full dashboard access is included in the trial.

Performance & SEO

Will replying to reviews improve my Google ranking?

Consistent replying is viewed positively and may support better visibility over time.

Do professional replies help attract more customers?

Yes. Strong engagement builds trust and influences buying decisions.

Do long, detailed replies help more than short ones?

Yes. Thoughtful replies improve credibility and customer perception.

Data Privacy, Security & Permissions

Is my data secure?

Yes. All data is encrypted and protected with industry-standard security.

Do you store customer personal data?

No. We only store the text needed to generate replies.

What permissions do you require from Google and Facebook?

Only permission to read and reply to reviews. Nothing more.

Can I remove your branding from replies?

Yes. Replies contain no platform branding at all. The only place our name will show up is if you want to embed the reviews on your website or any online page. will be shown like (powered by AIDM).

Is the platform fully encrypted?

Yes. All connections and data transfers use modern encryption.

Customer Support

Do you provide customer support?

Yes. All data is encrypted and protected with industry-standard security.

Yes. Support is available by chat, email, and ticket.

No. We only store the text needed to generate replies.

What is your average response time?

Most support replies arrive within a few hours.

Can I request custom features?

We have so many other features on AIDM system; you can fully manage your digital marketing and automation supported by AI.

Business Suitability & General Questions

What types of businesses benefit most?

Restaurants, salons, retail, contractors, medical clinics, auto shops, small businesses, and any company receiving regular customer reviews.

Does this work for businesses outside the U.S.?

Yes. As long as the business has Google or Facebook reviews.

Can I pause my subscription if my business is seasonal?

Yes. You can pause and resume anytime.

What if my business only gets a few reviews?

It still works. Consistent replies build trust even at low volume.

Can startups or new businesses use this right away?

Yes. Once your first review arrives, you’re ready to go.

Unlock Growth with Data-Driven Solutions

We specialize in providing cutting-edge software solutions designed to optimize your business processes and drive growth. With expert guidance and advanced technology, we create a seamless, secure, and efficient environment for every business—whether you're just starting or scaling up your operations.

Boost your reputation and get more reviews—AI replies instantly to every Google and Facebook review, plus a QR code helps happy customers leave feedback in seconds.